This role is based at Currumbin Wildlife Sanctuary located on the Southern end of Gold Coast. We are the largest attraction within the National Trust of Australia (Queensland) portfolio and feature a vibrant and varied collection of Australian Wildlife and Non-Native Exotics located one block back from beautiful Currumbin beach. Our conservation and sustainability focus is a key part of who we are. Our company values are to be Welcoming, Efficiently, work Safely and have Fun! Come and be part of our friendly team.We are seeking a very experienced and energetic Retail Team Leader to join our Team with the objective of being responsible for day-to-day operations of our Retail outlets. This position is suitable for an individual who has previous experience as a Team Leader. Here at Currumbin Wildlife Sanctuary, we deliver a fast-paced Retail experience, always in combination with excellent Guest service. Our Retail Team take pride in their work, the presentation of outlets & meeting & exceeding sales targets. Position details & duties As Team Leader, you will be responsible for Guest service, maximising sales, cash control, stock control, Team leadership & coaching, dispute resolution, maintaining visual merchandising benchmarks & assisting with other leadership duties as required.Participation & commitment to achieving departmental objectives is a core element of this role, along with being an energetic, positive Team player who leads by example.This is a permanent Part-time position working a minimum of 15 hours per week for a period of up to 12 months. As this is a Maternity leave role, the current employee has early right of return. As this is a part time role, a regular roster will be set ranging from Monday to Sunday, with extra hours likely to be available subject to business needs. Pay & work conditions under the Amusements, Events & Recreation Award 2020Full availability over school holiday periods is essentialYou may be required to work in any of our Retail locations on site as required  Selection Criteria: A high level of Guest service ability is essential, with a minimum of 2 years’ experience within a fast-paced retail organisationBe a positive role model who can supervise & coach Team members to high standardsPrevious experience at a leadership level.Self-driven with a proven ability to work unsupervisedHave a track record of driving sales through the engagement of Guests, suggestive selling & sharing of product knowledgeDemonstrates a flexible & cooperative, ‘can-do’ attitudeAbility to multi-task while being attentive to GuestsKnowledge of visual merchandising benchmarks to ensure outlet is well presented to attract GuestsHave excellent communication skills & is comfortable communicating with both external & internal customers, assisting them with their needsManage point-of-sale systems efficiently with accurate cash control skillsAwareness & commitment of controlling shrinkage, stock control & accuracy in stock audit methodsHave a high standard of personal presentation, is physically able to lift and move items up to 10kg & can walk long distances indoors & outdoors, in all types of weatherCommitment to continual learning & willingness to gain ongoing product knowledgeIt is desirable to have a high level of product knowledge of both Retail and NT-CWS productsMust be comfortable to work in an environment that includes wildlife, including birds, reptiles & snakes How to Apply Your application should include your resume plus a brief cover letter stating how you meet the Selection Criteria.  Please apply via http://careers.nationaltrustqld.org.au/employment/ AUD Currumbin 4223