Loyalty Marketing & Memberships Coordinator Become an integral part of our Marketing Team and support our evolving organisationMake a genuine difference working with an Environmental Charity Work with a Tourism Icon & support About National Trust Queensland & Currumbin Wildlife SanctuaryNational Trust of Australia (Queensland) [NTAQ] is membership-based, environmental charity which offers people the opportunity to feel connected to significant places, collections, and stories.  NTAQ manages a diverse portfolio of heritage properties, which includes one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary. As one of Queensland’s earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents: to conserve and advance our natural and cultural heritage for future generations.  About the RoleWe are looking for a Loyalty Marketing and Membership Coordinator to support the growth and retention of NTAQ’s membership base. You will manage membership applications, renewals, enquiries, and maintain the membership database. Working closely with the Marketing and Sales teams, you will help implement loyalty marketing initiatives and coordinate campaigns to increase member engagement and satisfaction. Key ResponsibilitiesProcess membership applications and renewals accurately and efficientlyProvide excellent customer service to members and handle inquiriesMaintain and update the membership database with high attention to detailAssist in organising promotional campaigns and email communicationsCollaborate with teams to improve membership retention and grow the member base About YouTo be successful in this role, you will ideally have relevant experience in a similar role and possess exceptional communication skills, key skills we are looking for include: Previous experience in a member-based organisationStrong administrative skills and attention to detailExcellent written and verbal communication skillsA customer-first mindset with the ability to handle enquiries and issuesProficiency in Microsoft Office Suite (Excel, Word, PowerPoint)The ability to manage multiple tasks in a fast-paced environmentA passion for fostering positive member relationships and contributing to a collaborative team What we can offerJust as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State - we are also committed to ensuring our Team Members are protected, taken care of, and of course celebrated!  We offer current and future team members: Flexible work practicesFree on-site parkingTertiary education partners for access to recognised qualificationsNTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous team discountsCurrumbin Wildlife Sanctuary family & friends passesRegular team events and team reward and recognition programs  AUD Currumbin 4223