Employment and Volunteer Vacancies
Employment and Volunteer Vacancies
Employment and Volunteer Vacancies
National Trust - Currumbin Wildlife Sanctuary (CWS) is currently seeking an experienced Food and Beverage Operations Manager with substantial Event Management experience to join our team. CWS offers a truly unique work environment, surrounded by lush vegetation native wildlife and a workplace culture that is focussed on being welcoming, having fun, safety, and efficiency. We are a not-for-profit business that is preparing for rapid growth, so this is an exciting time to join our team and help make a difference to protecting our wildlife and natural heritage. We are seeking someone with a dual background in F&B management and Events delivery, with energy and drive, a high degree of attention to detail and excellent organisational skills. In this role your focus will be to support the Director of Food and Beverage by holding responsibility for the overall daily operations of our five F&B outlets: Sanctuary Cafe, Sawrey Function Room and Bar, Wild Burgers, Fast food, in park vending, and indoor and outdoor conference and events locations across the Sanctuary, ensuring service excellence and efficiencies. If this sounds like you, please apply now.           Position details & duties Provide positive leadership to all F&B/ Events team members, leading by example.This hands-on role requires you to regularly be on the floor of the outlets maintaining a visual presence to assist team members & guests as required.Assist the Director of Food and Beverage in completing all people planning requirements including recruitment, rostering, stocktakes, training & development and performance management.Manage the team of F&B Duty Managers and Team Leaders, setting daily performance objectives & overseeing service delivery and performance standards within the outlets.Manage all Events operations, working closely with the Events Sales Manager to deliver unforgettable and high standard conferences and events.Maximise revenue and minimise costs throughout the F&B /Events departments in order to meet company and divisional budgets.Create and support an energetic and professional team culture, ensuring the focus is on delivering a superior Guest experience.Managing resources effectively to ensure optimum results in food production duties such as menu design, supplier negotiation, stock rotation, quality control & continual improvement, cost control, stock ordering and shrinkage.Maintain and uphold compliance responsibilities for the Responsible Service of Alcohol and Food Safety.Assist at a high level with F&B projects and provide written reports to Senior Management as required.Inventory management and programming of POS (Fedelta)Manage and setup POS.The successful applicant will be required to undergo a police check.This is a salaried role working 5 days per week on a rotating roster which includes a weekend day. Selection Criteria:Minimum 3 years’ experience at similar level within an organisation with multiple F&B outlets.Strong operational F&B skills are required including food service, complaint handling, cash handling, operations trouble shooting, WHS & food safety compliance.Excellent leadership qualities with formal qualifications in Hospitality, Tourism or similar.Very experienced and confident in the management of a variety of Conference/ Event service styles.Must be an analytical thinker with excellent problem-solving skills, and able to multi-task within a high volume, fast-paced work environment.Exceptional customer service standards; able to create a proactive service culture.Enthusiastic and professional with a genuine friendly, flexible and positive ‘can-do’ attitude.Must be fast paced and have excellent time management and organisational skills.Exceptional attention to detail & a high level of personal presentation and integrity required.Proven ability to manage all operating costs and have previous experience in rostering for a medium-sized team with associated wage cost and budgetary controls.Previous experience in developing and working with F&B SOPs and in delivering training in small groups and one on one.Excellent communication, written, oral and interpersonal skills.Experience in preparing and delivering F&B business cases and/or projects is highly desirable.Computer literate with strong administration skills, proficient in Microsoft software including Word, Excel and PowerPoint and experience with POS operations at a supervisory level.You will hold a current RSA and be prepared to undertake training in First Aid and RMLV.Non-smoker is preferred.            AUD Currumbin 4223